Terms and conditions of sale

General conditions of Sale

EXENA SRL, with registered office in Via Breda 7 / A, 62012 Civitanova Marche (MC), registered in the Business Register of Macerata, VAT number 01336080435, is the owner of the website www.exena.it. The information on this site may be subject to change without notice. The items in the virtual catalog of the website  www.exena.it  can be purchased under the following conditions.


1) ACCEPTANCE OF THE ORDER / CONCLUSION OF THE CONTRACT.

The purchase of what has been requested will be perfected through the following stages:
By sending the order, the customer sends EXENA SRL a proposal to purchase the selected product or products. The sending of the purchase order implies the consent (pursuant to Article 10 of Legislative Decree 185/1999) to receive subsequent communications from EXENA SRL, aimed exclusively at the conclusion and execution of the sales contract. EXENA SRL. reserves the unquestionable right to accept the customer's purchase proposal.
Available products - EXENA SRL will check the actual availability of the requested goods in stock and will send an e-mail within 72 working hours if the product is not available.
Products not available or on the way - EXENA SRL gives the possibility to order products that are not available or on the way, committing to forward the order to its distributor. In this case EXENA SRL will acknowledge the order, communicating the estimated time of availability of the product, indicated by the distributor, therefore requesting confirmation of acceptance of the estimated times within 24 hours. If the products are not available on the date set by the distributor for availability, each party is entitled to withdraw from the order only for the unavailable products, unless it is possible to agree on a new term, always based on the estimated availability times. from the distributor. EXENA SRL will then deliver what is requested via express courier responsible for delivering the goods to the indicated address. Payment by the customer will take place using the method chosen online at the time of purchase.


2) METHOD OF PAYMENT.

The payment method that can be selected at the time of the order is the one previously agreed with EXENA SRL or through its Agent.
The customer can request a different payment through the "payment notes" area.
EXENA SRL. reserves the unquestionable right to accept the different payment request sent by the customer.

3) CANCELLATION OF ORDERS.

The order can be canceled within 24 hours of placing it (calendar day). To communicate it, an e-mail must be sent to gaia.quintavalle@exena.com and ordini@exena.it (the date of sending is valid). After this deadline, EXENA SRL reserves the acceptance of the cancellation of the same. The right to cancel the order is precluded to the customer in the event that the goods have been expressly ordered by EXENA SRL to their supplier and the latter has not accepted, in turn, the cancellation of the order, or in the case the goods has been reserved in stock and no cancellation notice has been received within 24 hours.

4) SHIPPING METHOD.

- No minimum order
- Incoterm: ex work Exena
- In case of transmission of orders by email (ordini@exena.it) or fax, the order confirmations sent must be returned to the supplier stamped and initialed for acceptance, without which the order cannot be processed;
- Any additions must be received by 12:30 on the day following the order, such additions could cause delays in the fulfillment of the order;
- Complaints will not be accepted after 5 days from receipt of the goods;
- Any returns must be agreed in advance, requested in writing and authorized by the company;
- The company reserves the right to change, if forced by particular market conditions, to modify the price lists and conditions of sale, without prior notice.
All packages travel by international courier agreement. Delivery times may vary from 1 (one) to 6 (six) working days. EXENA SRL is not responsible for delays due to couriers, and in no case can it therefore be held responsible for these delays. Therefore, any delays in deliveries do not entitle the Customer to refuse delivery of the products, nor to claim compensation or indemnities of any kind. In any case, EXENA SRL undertakes to keep the customer informed of any changes in delivery times.

5) DELIVERY AND CONTROL OF GOODS.

Unless explicitly indicated by our Customer Service, delivery is intended at street level. The cost for delivery "to the floor" varies according to the product, the structures available in the building and the delivery area, and must therefore be requested in advance from the Customer Service. Upon delivery of the material by the courier, check that: The number of packages delivered corresponds to that indicated in the accompanying document. The identity and quality of the products, possibly indicated on the packaging, correspond to that indicated on the invoice. The packaging is intact, not damaged or wet or otherwise altered. The Accompanying Invoice or Bill, contained in the appropriate envelope applied to the outside of one of the packages, or delivered by the courier, must be kept. The mismatch in the number of packages or indications, as well as the loss or any damage, must be immediately reported to the carrier. All our shipments travel in insured mode. In case of non-congruity of the goods, all costs for reinstatement and / or replacement are borne by EXENA SRL.

6) CHECK THE PACKAGE CAREFULLY UPON RECEIPT.

In the event that the package is dented, wet or presents any other anomaly (e.g. package closed with courier tape) it must be reported immediately on the courier's bulletin indicating 1) the acceptance of goods subject to reservation and 2) a short description of the external damage. Without this indication we will not be able to able to activate the insurance procedure for damages in the event that the product contained is damaged when the package is opened.
The shipped goods remain the property of EXENA SRL until full payment is made.

7) RETURNS MANAGEMENT

The only email contact for handling return and complaint requests is customercare@exena.com. All similar requests must be agreed in advance and authorised by the company. Two general cases are distinguished:

a) RETURNS OF NEW GOODS: EXENA does not accept returns of new goods unless fully motivated and previously authorized by the commercial management. In any case, no return requests will be taken into consideration for goods purchased and invoiced more than 6 months earlier.

The return procedure must necessarily follow these steps:
- Return request sent to Exena Agent or email address cited above, showing the reason of the return;
- Following any acceptance of the return by Exena, the customer must send in advance the return document to the Exena Agent or Front-office.
- Transport costs are charged to the customer
Return management costs:

• € 18.00 for returns up to 6 pairs
• € 3.00 for each pair for more than 6 pairs

The acceptance of the return and issuance of the credit note will take place only after our Quality Department has checked the integrity of the goods and the packaging that contains them. In the event of unsuitable goods or damaged packaging, the cost necessary for its restoration will be communicated to the customer, this cost which will be fully charged to the customer.

b) RETURNS OF GOODS FOR ALLEGED QUALITY PROBLEMS: EXENA authorizes the return of goods with suspected quality problems only after having received a written complaint containing:

• Date of purchase of the goods and Exena invoice number;
• Photo of the damaged product;
• Photo of Internal washlabel of the product.

The acceptance of the return and issuance of the credit note will take place only after the control by our Quality Department about the actual quality problem encountered. In the event that the problem is not attributable to a production or quality defect, Exena will communicate the return of the goods or its destruction without issuing any credit note; in this case Exena will charge the cost incurred for returning the goods.

8) EXEMPTION OF LIABILITY.

EXENA SRL will not be responsible for direct or indirect damages that the Customer may suffer in relation to the use of the products purchased, including damage deriving from data loss or delivery delays, or for reasons of force majeure, as well as in the event that the product cannot be subject to maintenance and repair in the time after the end of the warranty. If this problem persists within the warranty period, EXENA SRL may at its sole discretion replace the product with another different model but with similar or superior technical characteristics.

9) JURISDICTION FOR DISPUTES.

The sales contract between the customer and EXENA SRL is concluded in Italy and governed by Italian law. Any dispute concerning the application, execution, interpretation and violation of the purchase contracts stipulated online through the website www.exena.it is subject to Italian jurisdiction; these general conditions are reported, although not expressly provided therein, in conjunction with legislative decree n ° 50 of 15.1.1992 and legislative decree n ° 185 of 22.5.1999. For any dispute between the parties regarding the general purchase contract, it will be the exclusive competence of the Court of Macerata (MC)